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  • What is Zoomiez?
    Zoomiez is NYC’s first mobile dog gym! We bring a climate-controlled van equipped with dog treadmills straight to your doorstep, providing a safe, structured, and fun workout for your pup—rain or shine.
  • What areas do you serve?
    Zoomiez serves Manhattan, with plans to expand into other boroughs soon. We may also accommodate bookings just outside of Manhattan, depending on demand and scheduling. For locations beyond our standard service area, special arrangements may be possible, including an additional fee for extended travel. If you're unsure whether we cover your area, reach out—we’ll do our best to accommodate you and your pup!
  • How do I book a session?
    Booking is easy! Visit ZoomiezNYC.com to book online or call (336) 465-6551 to schedule your session.
  • What are your hours of operation?
    Our hours are: Monday – Friday: 6:00 AM – 6:00 PM Saturday: 8:00 AM – 8:00 PM Sunday: Closed If you have any special requests outside of these hours, feel free to reach out, and we’ll do our best to accommodate you and your pup!
  • Why does my dog need treadmill workouts?
    In a busy city like NYC, many dogs struggle to get the consistent exercise they need due to hectic schedules, unpredictable weather, or limited access to safe running spaces. Our structured treadmill workouts provide a safe, reliable, and engaging way for your pup to burn off energy, maintain a healthy weight, and improve their physical and mental well-being—no matter the season!
  • Is treadmill running safe for dogs?
    Absolutely! Our treadmills are specifically designed for canine fitness, featuring adjustable speeds, low-impact surfaces, and expert supervision to ensure a safe, comfortable, and effective workout for dogs of all breeds and activity levels. Your pup’s well-being is our top priority!
  • What if my dog has never used a treadmill before?
    No problem! Every new Zoomiez pup starts with an introductory session, where our experienced trainers gently and patiently introduce them to the treadmill at a pace that suits their comfort level. We use positive reinforcement, encouragement, and treats to help build their confidence, ensuring they feel safe, secure, and excited before beginning their workout. Whether your pup is a natural or needs a little extra time to adjust, we tailor each session to their needs—no pressure, just progress!
  • How long does it take to learn how to move on our treadmills?
    Every new Zoomiez pup will start with an introductory session, where they’ll be gently introduced to our fitness coaches, the Mobile Gym, and the treadmill. We take a patient and positive approach to ensure your dog feels comfortable and confident. The learning process varies—some dogs may get the hang of it in their first session, while others may need a few sessions to build trust and familiarity. Our priority is making sure every pup feels safe, secure, and excited about their workouts!
  • Can any breed or size of dog use Zoomiez?
    Absolutely! Our treadmills are designed to accommodate dogs of all breeds, sizes, and energy levels. Whether you have a high-energy Husky, a laid-back Labrador, or a tiny Frenchie, we customize each workout to suit your pup’s unique needs, fitness level, and comfort—ensuring a safe, enjoyable, and effective session every time!
  • How often should my dog work out with Zoomiez?
    For optimal results, most dogs benefit from one to two sessions per week, depending on their breed, age, and energy level. During extreme weather conditions—whether it’s the heat of summer or the cold of winter—indoor treadmill runs can be a great way to ensure your pup still gets the exercise they need without exposure to harsh conditions. Since every dog is different, we’re happy to help customize a plan that best suits your pup’s needs. Let us know what you're looking for, and we’ll make it work!
  • Can Zoomiez help with behavior problems?
    Yes! Many behavioral issues like excessive barking, chewing, or hyperactivity stem from a lack of exercise. A structured treadmill workout helps burn off excess energy, leading to a calmer, happier dog.
  • What if my dog has health issues or is overweight?
    We welcome dogs of all fitness levels, including those who need gentle, low-impact workouts to support weight management or mobility. Our sessions are customized to ensure a safe and effective experience, whether your pup is just starting their fitness journey or requires extra care. However, if your dog has serious medical conditions, we recommend consulting with your veterinarian before starting a treadmill program to ensure it’s the right fit for their health and well-being.
  • What happens if my dog refuses to run?
    At Zoomiez, we believe exercise should be a positive experience—so we never force a dog to run. Our trainers use patience, encouragement, and positive reinforcement (like treats and praise) to help your pup feel comfortable and confident on the treadmill. If they’re still hesitant, we adjust the session to a gentle walk or light jog, allowing them to progress at their own pace while still benefiting from the workout.
  • How long is a typical session?
    All scheduled runs are 30 minutes long, but the duration may vary based on your dog’s fitness level, endurance, and comfort. Our trainers closely monitor each pup, providing water breaks and rest periods as needed to ensure their safety and well-being. If your dog shows signs of exhaustion, we may pause or end the session early to prevent overexertion—because their health and happiness always come first! Need a little extra exercise? We offer an additional 10-minute add-on for pups who have extra energy to burn!
  • How long does it take before my dog starts running full speed?
    This varies from dog to dog! Some pups may take off sprinting right away, while others need a few sessions to build confidence and get comfortable with the treadmill. The good news? Speed isn’t everything! Even at a slow, steady pace, your dog benefits from the session by engaging their muscles, balance, and focus—getting both a mental and physical workout. For larger and stronger breeds, we offer an inclined treadmill for increased resistance and endurance training.
  • What can I expect during my Zoomiez run sessions?
    At Zoomiez, your pup will experience a fun, safe, and structured workout inside our state-of-the-art Mobile Gym, fully equipped with top-quality exercise equipment designed specifically for dogs. Our climate-controlled environment ensures a comfortable session year-round, no matter the weather. Our expert fitness coaches are trained to work with dogs of all breeds, sizes, and personalities, using positive reinforcement, encouragement, and customized pacing to keep your pup engaged and motivated. Whether it’s with their favorite treats, toys, or just a little extra praise, we make sure every dog feels confident, comfortable, and excited to exercise. From start to finish, your pup will be in caring, capable hands—staying active, happy, and energized every step of the way!
  • Do I need to be home for the session?
    We highly recommend that you accompany your dog for their first introductory session to help them feel comfortable when meeting our trainers and getting introduced to the Mobile Gym and treadmill. Once your pup is familiar and at ease, you’re welcome to go about your day, relax inside, or run errands while we handle their workout. If you'd like for us to bring the dog from your apartment to the van for their workout, please provide us with instructions on how to access your pup for their session.
  • How should I prepare my dog(s) before Zoomiez arrives?
    You’ll receive a confirmation text before we head to your location. Please note that all appointments have a one-hour arrival window to account for traffic or unexpected delays. To prepare your pup for their session: ✔ Trim their nails to ensure a safe and comfortable run. ✔ Feed them at least two hours before their session to prevent discomfort during exercise. ✔ Take them for a potty break before we arrive - or add on our potty service. ✔ Put on their harness if they have one (if not, we’ll provide one). ✔ Have them on a leash and ready for pickup when we arrive. ✔ If you will not be home, please make sure everything is ready for us to pick up your pup for the session. We’ll come to your door to bring your dog to the Mobile Gym—just sit back and relax while we take care of the rest!
  • What are the requirements for your dog to get started with us?
    Before booking a session, we recommend consulting with your veterinarian to ensure your pup is cleared for physical activity. Age & Vaccinations: All dogs must be at least four months old and up to date on vaccinations to participate. Breed & Size: We welcome all breeds and sizes, from tiny pups to large breeds (2 lbs – 250 lbs). Special Needs: If your dog has any medical conditions, mobility concerns, or behavioral needs, please let us know in advance so we can tailor the session to their comfort and safety. Mandatory Waiver: A signed waiver is required before your dog’s first session and must be renewed annually. Our priority is ensuring every pup has a safe, positive, and customized experience with Zoomiez!
  • How do you make sure my dog enjoys the workout?
    At Zoomiez, we make fitness fun and rewarding for your pup! Our trainers use positive reinforcement—including treats, praise, and encouragement—to keep them motivated, engaged, and excited throughout the session. We tailor the workout to your dog’s comfort level and personality, ensuring they feel confident and happy while getting the exercise they need. Whether they love to sprint or prefer a steady pace, we make every session a positive and enjoyable experience!
  • What can I expect BEFORE my Zoomiez session?
    When booking a run, we recommend scheduling a few days in advance to secure your preferred time. Same-day appointments may be available but are limited, so booking ahead is always best! Appointment Timing & Arrival Sessions are scheduled on the hour or half-hour, with a 30-minute arrival window to account for traffic and scheduling adjustments. You’ll receive a confirmation text the day before your session and an ETA text when we’re on our way, so you have time for a quick potty break and to get your pup leashed and ready to go. Pre-Session Requirements Before your first session, you’ll receive a mandatory waiver that must be signed before we can begin. This waiver must also be renewed annually. If your pup has a favorite harness, we recommend using it for their comfort, but we provide harnesses if needed. To prevent discomfort, please do not feed your dog for at least 1 hour before their session and withhold water for 30 minutes prior. Getting Ready for the Session When we arrive, please bring your dog to the Mobile Gym or let us know if you'd prefer us to meet you at the door. If you won’t be home during the session, please provide pickup instructions when booking, so we can ensure a smooth and stress-free experience for you and your pup!
  • What can I expect DURING my Zoomiez session?
    At Zoomiez, our top priorities are safety, engagement, and a positive experience for every pup. We tailor each session to your dog’s unique energy level and needs, ensuring they get the best workout possible—whether they prefer to walk, trot, or run. A Safe and Structured Workout Every session is closely supervised by our expert fitness coaches, who monitor your dog’s pace, endurance, and comfort throughout. We encourage your pup to stay active and engaged using positive reinforcement—including cheering, clapping, squeaky toys and treats —to keep motivation high. Our treadmills are non-motorized, meaning your dog sets their own pace naturally—nothing is forced! Breaks and Hydration We provide water breaks and rest periods as needed to prevent exhaustion. We use all-natural treats for encouragement, or you’re welcome to bring your pup’s favorite treats from home for their session. Your Involvement You’re welcome to stay and watch your pup’s session, ask questions, or just enjoy the experience! If you’d rather step away, feel free to relax, finish tasks, or take a break while we take care of your pup’s workout. Every session is designed to be safe, fun, and fulfilling, so your dog finishes happy, exercised, and ready to relax!
  • What can I expect AFTER my Zoomiez session?
    We like to call them "Zoomiez Nap Champs" for a reason! After a great workout, your pup may sprawl out on the floor, panting as they recover—that’s completely normal. They just put in some hard work and deserve a well-earned rest! Post-Workout Recovery Some dogs will settle in for a nap, while others may get a quick burst of energy from those post-workout endorphins and adrenaline—both are totally normal! Wait at least 1 hour before feeding and 30 minutes before offering water to allow their body to properly cool down. For older or unconditioned dogs, we recommend gently massaging their hind legs to help release lactic acid buildup and prevent post-workout stiffness. Scheduling Your Next Session Want to keep your pup’s fitness routine going? You can schedule future sessions the same way you booked originally—through our website at ZoomiezNYC.com or by calling (336) 465-6551. We typically follow up within a week of your pup’s first session, but feel free to reach out anytime with feedback or questions! Your pup just crushed their workout—now it’s time to relax, recover, and get ready for the next Zoomiez adventure!
  • How is payment handled?
    We accept all major credit cards, cash, and Venmo or Zelle. Payments must be received prior to session
  • Do you offer recurring sessions?
    Yes! We offer weekly and monthly plans for pet parents looking to keep their pup on a consistent fitness schedule. Regular sessions help maintain optimal health, energy levels, and mental stimulation, ensuring your dog stays happy, active, and well-exercised year-round. Need something more flexible? We also offer custom plans tailored to your pup’s specific needs and lifestyle. Contact us to create a personalized fitness routine that works best for you and your dog!
  • What if I need to cancel or reschedule?
    We get it—life happens! If you need to cancel or reschedule, just let us know at least 24 hours in advance to avoid a cancellation fee. This helps us accommodate other pups who are eager to run. If changes are needed, simply reach out, and we’ll do our best to reschedule your session at a convenient time!
  • What is your cancellation policy?
    Cancellations made within 24 hours of your scheduled session will be charged half the price of the session and will not be eligible for a full refund. If you cancel within an hour of your appointment time, you will be responsible for the full session amount. We appreciate your understanding, as last-minute cancellations impact our scheduling and availability for other clients.
  • How do I get started?
    Getting started is easy! Simply visit ZoomiezNYC.com to book online or call (336) 465-6551 to schedule your pup’s first session. Let’s get them moving, happy, and healthy—one run at a time
  • Can I watch my dog’s session?
    Absolutely! We encourage pet parents to watch their pup’s workout and see them in action. You’re welcome to observe, ask questions, and learn more about how our sessions help keep your dog active, healthy, and engaged. Our team is always happy to provide insights and ensure you feel confident about your pup’s fitness journey!
  • What safety measures do you take?
    At Zoomiez, your pup’s safety and well-being are our top priorities. We take every precaution to ensure a clean, controlled, and secure workout environment: ✔ Sanitized Equipment – All treadmills and equipment are thoroughly cleaned between sessions. ✔ Expert Supervision – Every dog is monitored by a trained professional to ensure a safe and positive experience. ✔ Personalized Workouts – We adjust speed, duration, and intensity based on your pup’s individual needs and comfort level. ✔ Vaccination Requirement – All dogs must be up to date on vaccinations before participating in our sessions. We’re committed to providing a safe, structured, and enjoyable workout for every pup!
  • Can I refer a friend?
    Absolutely! We love meeting new pups, and your referrals mean the world to us. For every friend you refer who books a session, you’ll receive $10 off your next session as a thank-you. Share the Zoomiez experience and keep the tails wagging!
  • Are we hiring? Do we franchise?
    Yes! Zoomiez is currently hiring and always looking for passionate, like-minded individuals to join our team. If you're interested in working with us, please send your resume and inquiries to support@zoomieznyc.com with the subject line “Employment.” At this time, we do not offer franchising, but check back in the future for updates on expansion opportunities!

Have a question not answered above?

Contact us at support@zoomieznyc.com

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